Policies
We look after your data in line with both GDPR and our own high standards set out across our Use Policy, Privacy Policy and Terms and Conditions.
Use Policy
Welcome to the Veno Training website. By continuing to browse and use this website you are agreeing to the following terms of use, along with our Privacy Policy.
​
-
The term ‘Veno’ or ‘us’ or ‘we’ refers to the owner of this website, Veno Training (Veno Head Office, Clavering House Business Centre, Clavering Place, Newcastle Upon Tyne, NE1 3NG, United Kingdom). The term ‘you’ or “your” refers to the user or viewer of this website.
-
The content of this website is intended for general information and use only and is subject to change without notice. Use of any information or materials on this website is done entirely at your own risk and you are fully responsibility for ensuring that any services or information provided through this website meets your requirements.
-
While efforts are made to ensure the accuracy of information on this website, Veno Training does not provide any warranty or guarantee as to the accuracy, completeness or suitability of this information for any purpose. You acknowledge that information may contain inaccuracies or errors for which we expressly exclude liability to the fullest extent permitted by law.
-
This website contains material which is owned by or licensed to Veno Training, including but not limited to the text, images, graphics, design, layout and appearance. Reproduction is prohibited without specific permission being granted. This website may also contain the logos of third parties which are associated with Veno Training or are relevant or related to the training services we provide.
-
From time to time, this website may include links to other websites. These links do not represent our endorsement or any verification of a website’s contents and are provided for your convenience, to use at your own risk. Veno Training may also use a range of social media platforms and social sharing tools to promote and support our training services.
-
This website uses cookies to improve the user experience and to provide analytics so we can better understand how people use the site. Cookies are small files saved to a user’s device which track and store information about the user’s interactions with the website. You can manage the use of non-essential cookies via the website’s cookie banner. If you also wish to disable essential cookies you can use your browser to block all cookies, but this may prevent the site from functioning correctly.
-
Your use of this website and any outcome arising from such use is subject to the laws of England, Northern Ireland, Scotland and Wales and the jurisdiction of the English courts.
Privacy Policy
Introduction
Veno Training respects your privacy and is fully committed to protecting your personal data. This policy sets out the basis on which we process any personal that you provide to us or that we collect. Veno Training is the controller responsible for your personal data and is registered with the ICO. You can contact us anytime via telephone on (+44) 0330 058 8250, via our website contact form, or via post at Veno Head Office, Clavering House Business Centre, Clavering Place, Newcastle Upon Tyne, NE1 3NG, United Kingdom. Any changes we may make to this privacy policy in the future will be posted on this page and if appropriate you will be notified by email.
​
Note that this policy is intended to cover all potential clients and if deciding to enrol onto one of our training courses then our training Terms and Conditions will apply which contain a separate and dedicated privacy policy for the delivery of our training services.
Information we may collect
Veno Training may collect, store, use and transfer the following data about you, collected via our website, online, email, telephone and meetings: your identity (name, job title, organisation); your work contact details (email, phone); log of your correspondence with us including any details provided which are required to resolve your enquiry; details of your website visits, although this is aggregate or de-identified information that cannot be linked to you personally.
How we may use the information
Veno Training will only use your personal data for the following: to perform a contract to provide training services or to take steps to enter into such a contract where requested or where appropriate; where it is necessary for our legitimate interests and your interests, providing fundamental rights do not override those interests; to improve or website or services via analytics data; or where we need to comply with a legal or regulatory obligation. Note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Information for marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing. You can opt out of receiving Veno Training marketing messages at any time using the link in the message or by contacting us via our webform. We will never share your personal information with any third party for marketing purposes nor will we ever sell your data. We will never publish personal data on any social media channels, except following your express written permission.
​
How we may share the information
Veno Training may share your personal information with third party service providers and agents (for example SaaS platforms and tools) which we use to manage our core business and deliver our core training services, but only for the purposes outlined above and while ensuring data security and confidentiality.
In the case that Veno Training chooses to sell, transfer, or merge parts of our business or our assets with a third party, we may also be required to disclose your personal data to that party.
International transfers
Some of the third party providers we use to manage and deliver our core services are based outside the European Economic Area (EEA), so their processing of your personal data involves a transfer outside the EEA. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission and we will ensure that an appropriate level of protection is in place to protect the data and ensure confidentiality.
Data security
Veno Training is committed to implementing and maintaining appropriate security measures to protect data from accidental loss, misuse and unauthorised access, disclosure, alteration or destruction. Our security systems include authenticated access to internal databases, password encryption of data files in transit, audits of procedures and regular reviews of overall web security. Our systems undergo regular review and we limit access to data to those employees and third parties who have a business need for access. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Information retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was provided or collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining and reviewing retention periods we consider the quantity, nature and sensitivity of the data, the potential risk of harm from unauthorised use, the purposes for which the data was obtained, whether the data can be anonymised, and any applicable legal requirements.
​
Your rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You may request access to, correction of or erasure of your personal data or you may object to processing of your personal data. If you wish to exercise any of these rights please contact us anytime via our website contact form. We may need to request specific information from you to help us confirm your identity and ensure your right to access the personal data or to exercise any other right concerning it.